Conditions of Carriage

1. Applicability

These Conditions of Carriage form the contract between you and Airflyshop when you book and travel on a carrier offered through our platform. They apply to every flight, fare and ancillary service shown in PHP (​₱). Where a fare rule, local regulation or applicable convention conflicts with these conditions, that rule or regulation prevails for the affected portion of your journey. Airflyshop is a Philippines-based booking platform, and these terms are read together with our Terms of Use.

2. Reservations & fares

A reservation is confirmed only once full payment has been received. Payment is made in cryptocurrency — USDT on the TRON network (TRC20) — through our external payment provider, and the PHP fare is converted at the rate shown at checkout.

• Fares are guaranteed only when ticketing completes; unconfirmed holds may be released.
• Taxes, fees and carrier charges are quoted at the time of booking and may change for new bookings.
• The name on your ticket must match your travel document exactly; name changes may be restricted or charged.
• Each fare carries its own rules on changes, refunds and cabin — Economy, Premium Economy or Business.

3. Check-in & boarding deadlines

Please arrive in good time. Counters and gates close before departure, and we cannot carry you if you present yourself late, even with a valid ticket.

• Check-in opens: typically 3 hours before departure for international flights, 2 hours for domestic.
• Check-in closes: 60 minutes before international departures, 45 minutes for domestic.
• Boarding gate closes: 20 minutes before departure. Late passengers may be offloaded.

These are the operating carrier's deadlines and may vary by airport. Always check the latest times on your booking confirmation.

4. Baggage

Your checked allowance depends on cabin: 20kg in Economy, 30kg in Premium Economy and 40kg in Business. Carry-on is limited to 7kg, with maximum dimensions of 56×36×23cm. Excess, oversized, fragile and restricted items are subject to charges and acceptance rules. See our full Baggage policy for details and prohibited items.

5. Refusal & limitation of carriage / conduct

For the safety of everyone on board, the operating carrier may refuse to carry you or your baggage, or remove you en route, where it reasonably determines that:

• doing so is required to comply with law or government or airport authority instructions;
• your conduct, condition or behaviour endangers the aircraft, crew or other passengers, or you fail to follow crew instructions;
• your travel documents are not in order, or you present a security or health risk;
• the fare or charges payable have not been paid, or the ticket was acquired unlawfully.

Disruptive, intoxicated or abusive behaviour will not be tolerated and may be reported to the relevant authorities.

6. Schedule changes, delays & cancellations

Schedules are not guaranteed and may change after your ticket is issued. If we make a significant change to your flight, or it is delayed or cancelled, the operating carrier will, depending on the circumstances:

• rebook you on the next available flight at no extra fare;
• reroute you to your destination on another service; or
• offer a refund of the unused portion of your fare, paid back through the original payment method.

Care and assistance during long delays follow the operating carrier's policy and applicable regulations. To rebook or request a refund, contact our 24/7 support team.

7. Liability

Liability of the operating carrier for death or injury, and for delay, loss of or damage to baggage, is limited in accordance with applicable law and any relevant international convention. Airflyshop acts as a booking platform and is not the carrier; our responsibility is limited to the booking and payment services we provide. We are not liable for indirect or consequential loss, or for events beyond our reasonable control.

8. Passenger rights

You are entitled to clear information about your flight, fare rules and any disruption, and to the remedies set out above when a flight is significantly changed, delayed or cancelled. Your personal data is handled in line with our Privacy Notice and, in spirit, with the Philippine Data Privacy Act of 2012 (RA 10173). If you need help, our team is available 24/7:

• Phone: +63 2 8888 1234
• Email: support@airflyshop.example
• Office: 28/F Airflyshop Tower, Bonifacio Global City, Taguig, Metro Manila, Philippines

You can also reach us through the Help centre or our Contact page.